Documentation for The Case of the Rose Tattoo(tm) (c)1996 Electronic Arts ********************************************************************** This README file contains important information about The case of the Rose Tattoo. It includes late breaking information, trouble shooting tactics, and recommendations on how to configure the game for best results. Additional information about the game is contained in the Manual and reference card. The Case of the Rose Tattoo(tm) is the second game in the Lost Files of Sherlock Holmes Series. The first game is The Case of the Serrated Scalpel. Contents: ----------------------------- 1. System Requirements 2 Installation 3. Windows(tm) 95 NOTES 4. Sound cards 5. Game tips 6. Troubleshooting 7. Other problems 1. System Requirements ---------------------- - Intel 486DX2/66 with at least 8 Mb of RAM for DOS or 16 Mb of RAM for playing under Windows(R). - 15 MB hard disk space - Double-speed or faster CD-ROM drive - 1 MB SVGA video card (VESA Compliant) - Microsoft or 100% compatible mouse - MS DOS 5.00 or higher - MSCDEX Version 2.10 or higher Memory Requirements: - 7104 Kb available extended memory (XMS) - 400 Kb available conventional memory - EMS memory is not used by the game. Recommended: - Intel Pentium processor or higher - 16 MB of Ram or higher - Digital or 100% compatible sound card combined with or addition to: - Wavetable or General MIDI music card 2. Installation ---------------------- Installation in MS DOS: - Insert the CD into your CD-ROM drive. - From your CD-ROM drive (usually D:), type INSTALL. - To run type Holmes2 in the C:\Holmes2 directory. Note: You must keep the CD in the CD-ROM drive while you play the game, After Installation, to change the configuration of your sound card or to use other options, you can run INSTALL from your hard drive, from the directory in which you have installed the game (the default is C:\Holmes2). Installation in Windows 95: - Insert the Holmes 2 CD into the CD-ROM drive. - Wait one minute for the Holmes 2 AUTOPLAY screen to appear. If the AUTOPLAY screen DOES NOT appear, it may mean that you do not have a 100% Windows 95 compatible CD-ROM drive or it could mean that your CD-Drive does not autodetect. If this is the case, select your CD-ROM drive (within the My Computer window) and click on the Holmes 2 icon. After clicking the Holmes 2 icon, the Autoplay screen will appear. - After the AUTOPLAY screen appears, click on Install. - After game is installed, click the Run button in the Autoplay screen to play Holmes 2- The Case of the Rose Tattoo. - For more information on Win '95 installation, CONTINUE READING BELOW Before you can Run the game, Holmes 2 must be installed on your hard disk. ********************************************************************** DELETING FILES FROM THE GAME DIRECTORY To remove all Holmes2 files from your hard disk, you need to erase the directory in which you have installed the game. The default game directory is C:\Holmes2. To erase this directory, use the DELTREE command if using DOS 6.xx or higher. For example, at the C: prompt type: deltree c:\Holmes2 You should also delete the Holmes2.BAT file located in the root directory on your hard disk. For example, at the C: prompt type: del c:\Holmes2.bat ********************************************************************** 3. WIN95 notes ------------------- If you have deleted the config.sys and autoexec.bat files from your hard drive, you may experience some difficulty getting Holmes 2 to run under Win '95 when using the autrorun feature. In order to correct this problem, you will need to load your CD-ROM drivers and mouse driver into your config.sys and autoexec.bat files. In order to find your CD-ROM drivers and mouse driver, you will need to look in your config.dos and autoexec.dos files. You can do this by typing: EDIT C:\CONFIG.DOS You will then need to copy your CD-ROM driver line onto a piece of paper for future reference. Provided that your CD-ROM Drive is labeled as D:, you should find the device line that references /D: For example, it might read: DEVICE=C:\SB16\SBCD.SYS /D:MSCD001 /P:220 ---------- If your CD-ROM driver comes from the SCSI directory, for example, DEVICE=C:\SCSI\ASPICD.SYS /D:ASPICD0, then you should also write down all other lines that come from the SCSI directory, in the order in which they appear. Once you have these lines written down, exit the editor by hitting the key, followed by the letters . This should bring you back to the DOS prompt. From the DOS prompt, type in: EDIT C:\CONFIG.SYS This should bring you to a blank screen. If there is text on the screen already, exit the screen and call customer service for help. On the blank screen, copy in your CD-ROM lines EXACTLY as they appeared in the config.dos file that you just referenced. Once you finish typing the lines in, exit the file once again by hitting the key, followed by the letters After returning to the DOS prompt, type in EDIT C:\AUTOEXEC.DOS. Once again, this should bring you to another screen full of lines. From here you will need to locate your MSCDEX line and your mouse line. To find the MSCDEX line, simply look for a line containing the word MSCDEX and copy this entire command line onto a piece of paper, for example: C:\DOS\MSCDEX.EXE /D:MSCD001 /M:5 To find your mouse line, just look for a line that has the word mouse in it that does NOT begin with the word SET and copy it onto your paper. For example, the mouse line you would want may read: LH C:\MOUSE\MOUSE /Y Once you have these lines, exit the editor by hitting the key, followed by the letters . Once back at the DOS prompt, type in EDIT C:\AUTOEXEC.BAT, which will bring you to a blank blue screen. Again, if there is text already here, please call customer service for help. If the screen is blank, type the MSCDEX and mouse lines EXACTLY as they appeared in the autoexec.dos file that you copied. Once again, hit the key, followed by the letters and you are all set! Reboot your system using the reboot command from the start bar to make sure everything initializes, at this point you should be able to install and run Holmes 2 directly from the Holmes 2 Autoplay screen. PLAYING HOLMES 2 IN WINDOWS 95 - Note: Holmes 2 was not designed to run within the Windows '95 environment. You may experience poor game performance and possible errors if you attempt to play Holmes 2 in this mode. - Disable the screen saver option before you start playing. - Select full video screen rather than a window. - Avoid switching to a different task during game (by pressing Alt-Tab or the Windows start key) Instead, should you need to perform another task elsewhere in Windows, save the game and exit before returning to Windows 95. If you encounter any difficulty with regard to speed, sound, or memory, you can run the program in MS DOS mode by allocating a shortcut icon in the HOLMES2.BAT file and specifying parameters for that icon properties to start the game in DOS mode. 4. Sound cards ------------------- 8-bit sound boards, (Sound Blaster(R), Sound Blaster Pro(R), Pro Audio Spectrum Plus(R)) have problems mixing the 16-bit samples down to the proper resolution. The result of this is digital sound which has a slightly static undertone. About Ensonique Soundscape(R) Sound Cards: Version 4.02 of the "ssinit" command does not reset the card properly for General MIDI sounds, whereas the same command works fine in the 4.00 version. For other versions, check that General MIDI sounds are reset properly (the program displays a message). Otherwise, you will need to get a different version of "ssinit". In case you cannot find this version, a quick-fix type solution is to use the General MIDI driver in INSTALL. Doing so results in poorer sound quality, though. About Ensoniq Vivo(R) Sound Cards: After configuring computer to Support Ensoniq soundscape, exit the SETSOUND utility, the computer will reboot itself. Press F8 when the "Starting Win95" message is displayed, change to HOLMES2 Directory (ie cd\holmes2) and type "Holmes2" to start the game. About Gravis Ultrasound(R) Sound Cards: The Gravis Ultrasound is only supported in SoundBlaster emulation mode. To change your UltraSound to emulate soundblasters follow the documentation supplied with the card. Here are some brief instructions for how to set the plug-and-play version to run with this game. 1. From DOS run the Gravis 'DOSSTART' program to initialize the card. 2. Switch to the 'ULTRAPNP' directory and run 'MEGAEM' which turns on the emulation mode, in the sub menu choose 'ROLAND SOUND CANVAS' emulation. Remember, MEGAEM requires EMM386 to be installed. 3. Go to the 'HOLMES2' directory and install or run 'SETSOUND' 4. In SetSound choose 'MPU-401' for MIDI support, for DIGITAL choose 'SoundBlaster or 100% compatible'. 5. You can now run The Case of the Rose Tattoo(tm) About Roland RAP-10 (R) Although the SETSOUND utility may autodetect the MIDI Driver for this card, You may experience a lack of digital audio within the game. For addresses 220,230,240,250,340,and 350 you will want to choose "Skip auto-detection and manually configure cards settings." Choice from within the SETSOUND utility. This should enable all sound to work properly with this peice of hardware. About Medaitrix Audiotrix Pro (R) If this card is set to any other setting besides the default,(I/O220 IRQ7 DMA1 MIDI330) You must choose "Skip auto-detection and manually configure cards settings"Choice from within the SETSOUND utility. This should enable all sound to work properly with this peice of hardware. Known incompatibilities: Diamond Telecommander(R) During the testing process we were unable to receive MIDI or Audio sound while testing Sound Blaster and Windows Sound System emulation. This was solely related to running in a WIN95 DOS box and in DOS 7.00. Although the SETSOUND utility may detect the settings succesfully you may experience a lack of sound in these two modes. Turtle Beach 16-bit(R) and The TBS-8800 8X Multimedia Upgrade Kit We also had difficulties with this type of Turtle Beach sound card while testing Sound Blaster and Windows Sound Sytsem emulation. This was solely related to running in a WIN95 DOS box and in DOS 7.00 This is a wavetable upgradable 16-bit sound card and is not Plug N Play(tm). Although the SETSOUND utility may detect the settings succesfully, you may experience a lack of sound in these two modes. *********************************************************************** 5. GENERAL RECOMMENDATIONS ----------------------------- - If you wish to move saved games to a different location, copy the Holmes2.SAV file found in your game directory. 6. Troubleshooting ----------------------------- Symptom: My Compaq machine with a S3 Trident chipset has video problems when attempting to run from Windows or a Windows DOS box. Solution 1: Run the game from MS-DOS mode or do not run Windows before the game. Solution 2: Request an update to your Windows drivers from your video card or computer manufacturer. ---------------------------------------------------------------------- Symptom: The program exits immediately and returns to DOS. Solution 1: The game CD must be in your CD-ROM drive in order for the game to run. When you close the CD-ROM drive tray, wait a few seconds before starting the game. Solution 2: Check how much space is available on your hard disk and reinstall the game. Some files may be missing from your hard disk. ---------------------------------------------------------------------- Symptom: The game does not start from MS Windows 3.xx. Solution: This game is not designed to run in MS Windows 3.xx. You need to exit windows completely (by pressing Alt-F4). Then, start the game from MS DOS. ---------------------------------------------------------------------- Symptom: Movement within the game is very slow and the hard disk light constantly flickers on. Solution 1: The game is creating virtual memory on your hard disk because it can't get access to the required physical memory. You should free up more conventional and extended memory. Refer to the procedures in the manual. Solution 2: Run the game under DOS instead of Windows. ---------------------------------------------------------------------- Symptom: Speech in the game starts out OK but sometines gets choppy over time. Solution 1: Run the game under DOS instead of Windows. Solution 2: Change the soundcard's digital drivers by using the SETSOUND command in the HOLMES2 directory. You should first try the driver designed for your sound card. If that doesn't clear up or minimize the problem you should select SoundBlaster(R) emulation. ---------------------------------------------------------------------- 7. Other Problems --------------------------------------- If you encounter a problem and these suggestions do not resolve it, please get the following information ready: - A listing of your CONFIG.SYS and AUTOEXEC.BAT (either from the boot disk or your hard drive or both). - The information you get when you type the DOS command "mem". - The make, model, and types of hardware in your system. - Your exact sound card brand and its Port, IRQ, and DMA channels it is set-up to. - The DOS version you are currently running. - The type and brand of your mouse and mouse driver. - The type and speed of your CD-ROM drive. It would also be helpful to know what the CD-ROM device is connected to. - The contents of a CHKDSK statement from C: and the drive Holmes 2 is installed to. - The place in the game where you are encountering the error. - The error message you are receiving. --------------------------------------------------------------------- You can contact Technical Support personnel a number of ways: ELECTRONIC ARTS TECHNICAL SUPPORT * Customer Support : (415) 572-2787 The hours for customer support are Monday through Friday, 8:30 am through 4:30 pm. All listed times are Pacific Time. If you cannot be near your PC when calling Customer Service, please have print-outs of this information. Customer Service needs this information to properly diagnose and correct the problem you are having. * Customer Support Fax : (415) 286-5080 * Writing to Electronic Arts : If you have a non-critical problem, you can write to Electronic Arts at : Electronic Arts Technical Support P.O. BOX 7578 San Mateo, California 94403-7578 *Online Support: COMPUSERVE: Game Publishers Forum A (go GAMEPUB) or send email to 76004,237 AMERICA ONLINE: Send e-mail to ELECARTS INTERNET E-MAIL: support1@ea.com Or send e-mail to elecarts@aol.com OR 76004.237@compuserve.com WORLD WIDE WEB: Access our Web site at http://www.ea.com FTP: Access our FTP site at ftp.ea.com *If you live outside the USA, you can contact one of our other offices. United Kingdom: Electronic Arts Ltd. PO BOX 835 Slough SL3 8XU, UK Phone (753) 546465 =========================================== Electronic Arts (C) 1996 All companies trademarks copyright by their respective owners. Windows and Microsoft are trademarks of Microsoft Corporation. Sound Blaster is a trademark of Creative Labs.